Privacy Policy

At Baivee, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you're browsing our website, placing an order, or chatting with us on WhatsApp.

By using our Website or contacting us through any of our official channels, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

Information you give us directly

• Name, email address, phone number, and WhatsApp number
• Billing and shipping address
• Payment information (processed securely by our payment gateway partners — we do not store your full card details)
• Order history, preferences, and any details you share with our customer support team

Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent on the Website, and referring links
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including shipping, billing, and returns
• Communicate with you about your order, account, or customer service queries (via email, SMS, or WhatsApp)
• Send promotional updates, offers, or new collection launches — only where you have opted in, and you can unsubscribe at any time
• Improve our Website, products, and customer experience
• Detect and prevent fraud, unauthorized transactions, or misuse of our services
• Comply with legal obligations under applicable Indian law

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Payment gateway providers, to securely process your transactions
• Courier and logistics partners, to deliver your orders
• Service providers who support our Website, marketing, or customer service operations under strict confidentiality obligations
• Government or regulatory authorities, where required by law

All third parties we work with are required to handle your data responsibly and solely for the purposes specified by us.

4. Cookies

Our Website uses cookies and similar technologies to remember your preferences, understand how you use our site, and improve your browsing experience. You can control or disable cookies through your browser settings; please note that some features of the Website may not function properly if cookies are disabled.

5. WhatsApp Communication

If you contact us or place an order via WhatsApp, we collect and use your phone number and conversation details solely to assist with your query or order, and to follow up regarding delivery, returns, or support. We do not use your WhatsApp number for unsolicited marketing unless you have opted in separately.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to any legal or contractual retention obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

8. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date.

10. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, the contact details of our Grievance Officer are provided below for any privacy-related concerns:

Baivee (LA LINEA CORPORATION PRIVATE LIMITED)
Attention: Grievance Officer
2nd Floor, Durian Estate, C-229, Mulund - Goregaon Link Rd, Hanuman Tekdi, Goregaon East, Mumbai, Maharashtra 400063

📞 +91 86559 72188
📧 baiveeofficialsupport@gmail.com