Shipping Information

At Baivee, we want your order to reach you as smoothly and quickly as possible. Here's everything you need to know about how we pack, ship, and deliver.

1. Order Processing Time

• All orders are processed within 1–2 business days of being placed, Monday to Saturday, excluding public holidays.
• Orders placed on Sundays or public holidays will begin processing the next business day.
• Made-to-measure or customized pieces may require additional processing time, which will be communicated to you at the time of order.

2. Delivery Timelines

• Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.
• Delivery to metro cities is usually faster; remote or non-serviceable pin codes may take a little longer.
• You will receive a shipping confirmation with tracking details via email and/or WhatsApp once your order has been dispatched.
• Delivery timelines are estimates and not guaranteed — delays may occur due to courier constraints, weather, regional restrictions, or other circumstances beyond our control.

3. Shipping Charges

• Shipping charges (if any) are calculated at checkout based on your order value and delivery location.
• We offer free shipping on orders within India.
• Any applicable shipping fee for orders below this threshold will be clearly displayed before you complete your purchase.

4. Areas We Deliver To

• We currently ship across India, to all serviceable pin codes as per our courier partners' network.
• International shipping is currently unavailable. If you are ordering from outside India, kindly reach out to us to check availability, timelines, and charges.

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via email and/or WhatsApp.
• You can use this link to follow your order's journey in real time. If you face any issue tracking your order, our team is happy to help.

6. Cash on Delivery (COD)

COD is available on select orders and pin codes, subject to a maximum order value. This will be indicated at checkout if applicable to your location.

7. Delayed, Lost, or Undelivered Orders

• If your order has not arrived within the expected delivery window, please reach out to us with your order number and we will investigate with our courier partner.
• In the rare case that a package is lost in transit, we will offer a replacement or a full refund, as per your preference, once confirmed by the courier partner.
• If a delivery attempt fails due to an incorrect address, unavailability, or refusal at the doorstep, additional shipping charges may apply for re-delivery.

8. Damaged or Incorrect Items on Arrival

If your order arrives damaged, tampered with, or different from what you ordered, please do not accept the delivery if visibly damaged, or contact us within 48 hours of delivery with your order number and photos/videos of the issue. Please refer to our Cancellation & Refund Policy for how we resolve these cases.

9. Change of Delivery Address

• If you need to update your shipping address, please contact us as soon as possible after placing your order.
• We can accommodate address changes only before the order has been dispatched. Once shipped, the address cannot be modified.

10. Contact Us

For any shipping-related questions, reach out to us anytime:

Baivee, a brand of LA LINEA CORPORATION PRIVATE LIMITED
2nd Floor, Durian Estate, C-229, Mulund - Goregaon Link Rd, Hanuman Tekdi, Goregaon East, Mumbai, Maharashtra 400063

📞 +91 86559 72188 (Call or WhatsApp)
📧 baiveeofficialsupport@gmail.com

We aim to respond to all queries within 24 hours.